Workplace Mental Health Refund Policy
CMHA Alberta Division reserves the right to cancel or postpone training’s due to under-enrollment, instructor illness or inclement weather. If a training is cancelled, you may transfer to another workshop or receive a full refund. Refunds will only be provided in the event a workshop has been cancelled by CMHA Alberta Division.
For courses that are cancelled or rescheduled by the client, the date of the cancellation or rescheduling determines if the course is still payable, in part or in full, as follows:
- 45 or more days: Fully refundable
- 30-44 days: 50% refundable
- Less than 30 days: Payable in full
If your plans change after you have registered you may:
Designate a substitute to attend in your place, at no extra cost. Please notify us of the name of the person attending as soon as possible prior to the training date for which you registered. This will allow us to correct our records and minimize confusion at check-in. A minimum of 14 business days’ notice is required for our Certified Psychological Health and Safety Advisor training as time is needed for the substitute to complete pre-course work.
OR
Transfer to another CMHA Alberta Division training session, provided that you notify us by email at least 14 business days prior to the training date for which you have registered. A $100 administration fee will apply and is payable at the time of the transfer request. We will not consider requests to transfer less than 14 business days prior to a training date. If you fail to attend your scheduled training session without required notification, as outlined above, your fee will be forfeited.